Refund policy

Return & Refund Policy

Last updated: November 3, 2026

At Slowpoke Hiking, we want you to love your purchase! Every item is made especially for you when you place your order.

Made-to-Order Products

Because our products are printed on demand, we generally cannot accept returns or exchanges for incorrect sizes, colors selected by the customer, or changes of mind.

Please review our product descriptions and Size Guide carefully before ordering.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Email us at slowpokehiking@gmail.com with:

Your order number
A brief description of the issue
Clear photographs showing the problem

We will review your request and arrange an appropriate resolution, such as a replacement or refund, when applicable.

You generally won't need to return a damaged or defective product unless we specifically request it.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before production begins. Once an order has entered production, cancellation may no longer be possible.